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Return to shopRefund & Return Policy
Last updated: July 23, 2025
Love your purchase! At Teeshirt Sherpa, we’re here to ensure you’re completely happy with your items. If something isn’t quite right, here’s how we can help.
Love your purchase! At Teeshirt Sherpa, we’re here to ensure you’re completely happy with your items. If something isn’t quite right, here’s how we can help.
Our 180-Day Promise
You have 180 days from receiving your order to request a return. To qualify, items must be:- Unworn, unused, with tags, and in original packaging.
- Accompanied by your receipt or proof of purchase.
Easy Returns Process
No return label in your package? No problem!- Email Us: Send your return request to support@teeshirtsherpa.com.
- Tell Us: Include your full name, order number, proof of purchase, and reason for return. For damaged/defective items, please attach a photo or video.
- Get Instructions: We’ll email you back with clear return instructions. Please wait for our confirmation before sending anything back.
Refunds & Exchanges Explained
Refunds: Once we receive and inspect your return, we’ll notify you via email about approval. Approved refunds are processed within 7 days to your original payment method. Remember, your bank or credit card company might take a few extra days to post it. Exchanges: We only exchange items that are damaged, defective, or incorrect (wrong product/size). Contact us at support@teeshirtsherpa.com for exchanges. You won’t pay return shipping for defective products.Cancelling Your Order
- You can cancel for a full refund within 12 hours of placing your order.
- After 12 hours, cancellations depend on processing status. Approved cancellations are refunded within 7 days.
Need Help?
We’re here for you! If you have any questions, just reach out:- Email: support@teeshirtsherpa.com
- Support Time: 9:00 AM – 6:30 PM (EST), Monday – Friday